Who we are
personal and non-personally identifiable information
When using the Website, you may choose to provide Dependable Forces with certain personally identifiable information about yourself (“Personally Identifiable Information”). Personally Identifiable Information can include your name and email address. In addition, we may also collect non-personally identifiable information, such as IP host address, pages viewed, statistics, browser type, traffic to and from the Website, standard web log information and other data. Dependable Forces may aggregate any such information collected in a manner which does not identify you or any individual (“Aggregate Information”).
Dependable Forces ensure that it is GDPR compliant. Unless disclosed otherwise at the time of collection, we do not share any Personally Identifiable Information you submit through the Website with any unaffiliated third party, unless it is necessary to respond to your inquiry, or to comply with applicable law. We may use Aggregate Information to:
- improve and enhance your experience on the Website,
- customize, measure and further develop our Website and/or services,
- use for our research activities, and
- tell you about our services and/or service updates.
For example, we may share Aggregate Information with unaffiliated third parties, such as business partners, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any Personally Identifiable Information.
We will not sell or share your Personally Identifiable Information to any third party not affiliated with Dependable Forces without your consent, except we may do so without your consent in connection with the sale or merger of Dependable Forces or the division responsible for such services.
Please note that we reserve the right to access and/or disclose Personally Identifiable Information and non-personal information we gather to respond to legal requirements imposed by courts or administrative agencies (for example, by court order or subpoena), and to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Website rules or policies, the rights of third parties, or to investigate any suspected conduct which we deem improper.
The Website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise the Website pages, or register with Dependable Forces site or services, a cookie helps Dependable Forces to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website.
We use a third-party provider, HubSpot, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see HubSpot’s privacy notice.
security and performance
The Website uses a third-party service to help maintain the security and performance of the Dependable Forces website. To deliver this service it processes the IP addresses of visitors to the Dependable Forces website.
people who contact us via social media
We use a third-party provider, Sprout Social to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Sprout Social. It will not be shared with any other organisations.
people who call our helpline
When you call the Dependable Forces helpline we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. The company that provides this service does not retain any information from the calls or record them.
Dependable Forces helpline: +44 (0)20 3744 5858
people who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with the government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
people who use our services
Dependable Forces offers various services to the public. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a service to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
The security of your Personally Identifiable Information is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. The information we collect is stored on our servers located in the United Kingdom. While we treat Personally Identifiable Information as data that must be protected, and use tools (for example, encryption, passwords, physical security, etc) to safeguard such Personally Identifiable Information, we cannot state with absolute certainty that communications between you and Dependable Forces or information stored on the Website or our servers will be completely free from unauthorized access by third parties such as hackers. Please be aware that the possibility exists that third parties may unlawfully intercept or access transmissions or Personally Identifiable Information. Therefore, by using the Website, you acknowledge that the potential for unauthorized access exists, that you agree to assume this risk.
protection for children
We have no intention of collecting Personally Identifiable Information from children under the age of 18. When we become aware that Personally Identifiable Information from a child under 18 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.
changes to policy; opt-out process
We keep our privacy notice under regular review. This privacy notice was last updated on 28th September 2019.
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. However, if at any time in the future we plan to use Personally Identifiable Information in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses. Your continued use of the Website following the posting of any changes to this policy means you accept such changes. We give you the option to remove your Personally Identifiable Information from any lists that we maintain of users. All unsubscribe or opt-out requests should be sent to us at [email protected] and we will process your request within a reasonable time after receipt. We are not responsible for removing your Personally Identifiable Information from the lists of any third party who has previously been provided your information in accordance with this policy.
For questions or concerns relating to privacy, we can be contacted at: [email protected]