More Than A Hi-Vis: Why You Need A Trained COVID Marshal

Want your venue or events space to stay safe and successful during the pandemic? A team of specialists can make it happen. 

You may have read our recent introduction to COVID Marshals What Is A COVID Marshal?. The concept is relatively broad: they might be a parking attendant or council worker, depending on where you look. 

Our COVID Marshals are a bit more unique. We’re trained in fire and rescue, and health and safety. We’re aware of the latest government guidance for your region. We can express things calmly to anyone, or spring to action in seconds. Simply put, we give you a much higher level of coronavirus confidence. 

But why do you need a Dependable Forces Marshal? Let us explain… 

Learn from ongoing risk assessments 

Our work begins with a complete environmental stress test. We’ll view your premises to gauge spacing, signage placement and testing capacity, as well as where to locate steriliser stations. We’ll then write up a full report of what you do well and what we’ll improve on. 

But that’s just the very first report. We’ll give daily, weekly and monthly updates too. These form a continuous compliance record: something you can show anyone looking into your COVID-safe procedures. Emergency incidents are also logged, meaning you get a full paper trail. 

Have eyes on the ground, everywhere 

Marshals move around. We watch for crowding and congestion. We’re in your corridors, stairways and main event spaces. The more you have, the wider our presence is – and the more you’re able to let your staff focus on taking tickets, names, cash or coats. 

COVID Marshals can have the absolute best overview of your guests. If something’s wrong, and people aren’t following the rules, we solve it instantly. That extends to things like checking you have enough sanitiser at entry points, toilets and seating areas too. 

Make up for staff shortages 

That being said, we can fit almost any role that you require. You can even ask for Marshals to join your ticketing or door staff. Remember: we’ve been trained in emergency response. That means crowd control and security never phase us. 

This is particularly useful if your regular team members have to self-isolate. You know as well as we do that 10 or 14 days out of work can come at very short notice. COVID Marshals can fill their shoes, while ensuring the rest of your workforce has the right PPE to keep further infection down as much as we can. 

Communicate well – without harming the experience 

Running an event during times like these requires tact, subtlety and the ability to be firm without intimidating people. You’re treading a tightrope every night. Fail to explain what attendees must do, and you’ll breach guidelines; shout or patronise them, and the good vibes slip away. So the trick is being able to do both: talk to and guide your guests clearly, without trampling on what makes your event worth coming to. 

Dependable Forces grew organically from the events business Who Are Dependable Forces?. We matched insider knowledge with trained emergency professionals. It’s a mix you won’t find anywhere else. And that’s the secret to pulling off the experience you work so carefully to build, even if it’s on ground you aren’t used to. 

There’s more to say, of course. We’d be happy to chat through how one of our COVID Marshals can safeguard guests at your venue or upcoming event. Speak to the team today.

What is a COVID Marshal

If you want to get your premises back up and running right now, you need a COVID Marshal. They have the awareness, knowledge and confidence to make sure your visitors and staff actively follow the latest rules and restrictions. 

And who needs a COVID Marshal? 

Practically every customer-facing business. But the venues and events industry most of all… 

Join us as we examine this new professional service – and how we’re taking things a step further.

The basics of a COVID Marshal

Simply put, a standard COVID Marshal is anyone hired to keep the spread of coronavirus down. They monitor distancing, queueing and even hygiene procedures. They also remind people which guidelines they should be sticking to. 

Councils around the country are hiring their own Marshals, using a £60 million government package announced in October. Until recently, it’s been confined to the public sector: wardens, groundskeepers and council workers, who don’t need specific training beyond general COVID safety. 

But more private-hire COVID Marshals are cropping up. Businesses are recognising the need for this support – the need for someone who can watch over their attendees and step in to solve any problems should they occur.

What to expect from a regular Marshal

There are certain duties that a COVID Marshal can fulfill: 

  • Check and enforce social distancing 
  • Set up compliant queue lanes 
  • Ask people to use face masks, if they aren’t wearing one and aren’t exempt
  • Help with cleaning railings, counters, handles, seats and tables
  • Provide guidance on what to do and where to go
  • Liaise with the police if someone flouts the rules consistently 

They patrol, sanitise and support everything you’re doing on the day. But this is just the beginning. We wanted to bring a next-level COVID Marshal service to UK businesses, based on our extensive health, safety and emergency response skills.

What we bring to COVID Marshals

Dependable Forces are recognised fire safety experts. We have OSHCR and IOSH credentials, as well as access to over 250 trained Marshals around the country. Yet we’re also experts in the events trade. We can act under pressure whilst ensuring your occasion goes seamlessly, and that all the right COVID-19 prevention measures are in place. 

Our COVID Marshals will also:

  • Conduct audits and risk assessments 
  • Improve and prepare your space in line with local rules and guidelines 
  • Train your own staff on COVID-19 prevention best practices
  • Calibrate temperature checkers in advance 
  • Scan temperatures, take tickets and hand out wristbands
  • Help with entry and evacuation
  • Intervene if we have to (including using First Aid)
  • Provide daily, weekly and monthly reports for you

With us, everything’s clear and under control. That means that you can stay open and profitable. Our service is way more than a figure in a hi-vis jacket – we’re a thorough, forward-thinking team that’s ready to do what it takes to help the hospitality and events sector get back up and running. To us, it’s what the industry really deserves.

You can find out more about Dependable Forces here Who Are Dependable Forces?. But if you’re still wondering why you should call us, look out for Part 2 of our COVID Marshal explainer article. We’ll be tackling all the benefits in greater detail.

Get in touch with us

We are a collective of Health & Safety, Fire Safety and Events Experts with over 70 years combined industry experience.

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